11hi Terms and Conditions

These terms and conditions ("Terms") govern the relationship between the 11hi online gaming platform ("Platform", "we", "our") and its users ("User", "you", "your"). These Terms apply whenever you access the platform through the 11hi website, mobile version, or any other channel.

Key Definitions

• "Platform" — All online services, websites, and related services of 11hi.
• "Account" — A user's registered personal profile.
• "Real Money Balance" — The actual amount of money deposited in an account.
• "Bonus Balance" — Funds received under a promotional offer that are withdrawable subject to meeting specific conditions.
• "Wagering Requirement" — The obligation to place a specified amount in bets before bonus funds can be withdrawn.
• "KYC" (Know Your Customer) — The process of verifying a user's identity.

If any provision of these Terms is found to be legally unenforceable, the remaining provisions will continue in full effect. 11hi reserves the right to modify these Terms at any time.

It is your responsibility to keep your account password and login details completely confidential. Do not share this information with any third party. You are responsible for all activities carried out from your account.

• If you suspect unauthorised access to your account, notify the 11hi support team immediately.
• Use a strong password and change it regularly.
• Always log out after logging in from a public or shared device.
• Allowing anyone else to use your account is strictly prohibited.
• Beware of phishing emails or suspicious links — 11hi will never ask for your password by email.

11hi is not liable for any loss suffered by a user as a result of hacking, phishing, or other unauthorised access by a third party, unless it is proven to have occurred due to a security flaw in the platform itself.

Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. For example, depositing ৳2,000 will earn a ৳3,000 bonus, giving a total balance of ৳5,000. The wagering requirement for this bonus is 10 times (10x).

General Terms for Using Bonuses

• Each bonus offer has its own validity period, wagering requirement, and terms.
• A bonus may only be used in the games designated for that promotion.
• The wagering requirement must be met before winnings from a bonus can be withdrawn.
• The same bonus cannot be claimed more than once.
• Claiming a bonus from multiple accounts will be considered fraud.
• 11hi reserves the right to modify or cancel any bonus offer at any time.
• Bonus funds cannot be transferred directly to another user.

VIP Cashback Program

The 11hi VIP program has four tiers. Each tier comes with a weekly cashback benefit:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.

Progression through VIP tiers depends on your activity and regular participation on the platform. Cashback is calculated every Monday and credited to your account within a set timeframe.

Any of the following activities are strictly prohibited. Violating these prohibitions will result in permanent account closure and the balance may be forfeited:

• Operating multiple accounts or registering under multiple identities.
• Strategic play aimed at circumventing bonus terms ("bonus abuse").
• Using automated software, bots, or scripts to play games.
• Attempting to hack or gain unauthorised access to the platform's software.
• Operating an account using a third party's funds or identity.
• Money laundering or conducting transactions using illegally obtained funds.
• Attempting to defraud or harm other users.
• Spreading false, misleading, or defamatory information about the platform.
• Operating an account on behalf of a minor or giving them access to gaming.

11hi places the highest priority on responsible gaming. We believe gaming should be an entertaining activity, never a source of financial or mental stress. This platform is for users aged 21 and above only.

Tools to Keep Yourself Safe

11hi provides the following self-control tools for users:

• Deposit Limit: Set a maximum limit on daily, weekly, or monthly deposits.
• Session Time Limit: Set a limit on continuous gaming time.
• Self-Exclusion: Keep yourself away from the platform for a specific period.
• Reality Check: Keep track of time during a gaming session.

If you notice any signs of gaming addiction, visit our Responsible Gaming page without delay or contact us via live chat.

11hi makes every effort to provide uninterrupted and error-free service. However, 11hi is not liable in the following cases:

• Game loss due to internet connection disruption.
• Issues with the user's own device or software.
• Natural disasters, cyberattacks, or other unforeseeable circumstances.
• Failure of third-party services (payment gateways, telecom networks).
• Financial loss resulting from the user's own gaming decisions.

Gaming is a form of entertainment. There is a risk of financial loss — do not bet beyond your means. Under no circumstances does 11hi take responsibility for a user's financial loss from gaming.