Responsible Gaming at 11hi — Your Safety Is Our Priority
Enjoy entertainment within limits — 11hi gives you the tools and support to keep gaming controlled and enjoyable at all times.
Why Is Responsible Gaming Important?
11hi believes that online gaming is purely a form of entertainment — just like watching a film or enjoying sports. But when gaming gets out of control, it can have a negative impact on personal, family, and financial life. That is why building responsible gaming habits is essential.
To ensure responsible gaming on our platform, we provide several effective tools — from setting deposit limits to full self-exclusion. You are always in control of your account.
Remember: gaming should never be used as a source of income or as a way to solve financial problems. If you feel that gaming is affecting your daily life, contact our support team right away.
Quick Facts
Minimum age: 21 years. 11hi strictly prohibits gaming by minors.
Support: 24/7 live chat in Bengali — help is available at any time.
Security: SSL encryption and fair play are guaranteed.
Minimum deposit: ৳300 | Minimum withdrawal: ৳500.
Our Protection Tools
What 11hi gives you to keep your gaming in check
Set Deposit Limits
You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a 24-hour waiting period — this is for your protection.
Session Time-Out
You can choose to be logged out automatically after a set amount of time. Session limits of 1 hour, 2 hours, or up to 8 hours are available. When a time-out activates, a warning message will appear before you can log in again.
Cooling-Off Period
You can temporarily close your account for 24 hours, 7 days, or 30 days. During this time you will not be able to play any games or make deposits. Your account will reactivate automatically once the period ends.
Self-Exclusion
If you feel that gaming is becoming a serious problem in your life, choose self-exclusion. Your account can be closed for 6 months to 5 years — or permanently. No marketing messages will be sent to you during the exclusion period.
Gaming History Review
Your full gaming and transaction history is available in your account. See how much time you have spent, how much you have deposited and withdrawn — all in one place. Review your own patterns and take action if needed.
Expert Support
11hi's 24/7 live chat support team speaks Bengali. If you want to talk about a gaming problem, our trained team will assist you with full confidentiality and can guide you toward professional advice if needed.
Warning Signs of a Problem
If any of the points below apply to you, consider seeking support.
Feeling a repeated urge to keep gaming in order to win back money you have lost.
Repeatedly failing to stop gaming or feeling uncomfortable when you try.
Spending more time on gaming while neglecting family, friends, or work responsibilities.
Spending money meant for bills or daily expenses on gaming; playing with borrowed money or in secret.
Feeling irritable, anxious, or depressed when you are unable to game.
Hiding or lying to family or friends about how much you have played.
How to Get Help?
Acknowledging a problem takes courage. Follow the steps below:
First step: Log in to your 11hi account and lower your deposit limit or activate a cooling-off period from Settings.
Contact live chat: Let our 24/7 Bengali support team know — they will help you with full confidentiality.
To request self-exclusion: Write "I want self-exclusion" to support — we will act quickly.
Professional support: If needed, visit a mental health professional or addiction counselor. There is no shame in that.
You can also email us: [email protected] — write with the subject "Responsible Gaming Support".
Assess Yourself
Ask yourself the questions below — answer honestly
Are you spending more on gaming than your set budget?
Are you giving more time to gaming by cutting back on time for work, family, or friends?
Is it becoming difficult for you to stop gaming or keep it within a set limit?
After a loss, are you playing more with the thought "I'll win it back next time"?
Are you having arguments or tension with family or close ones over gaming?
Are you turning to gaming to relieve stress, depression, or loneliness?
If your answer to any of the questions above is "yes", check our FAQ page today or get help via live chat.
Responsible Gaming Tips
Following these simple habits will keep gaming enjoyable at all times.
Set a budget: Each week, only put toward gaming an amount that, if lost, will have no impact on your daily life.
Set a time limit: Set an alarm on your phone or use the session time-out feature — take breaks instead of playing for long stretches at a time.
Do not play when you are in a bad mood: Gaming when you are angry, anxious, or depressed increases the risk of making poor decisions.
Do not treat winnings as income: View money won from gaming as a bonus — it is not a substitute for regular income.
Spend time with loved ones: Outside of gaming, spend quality time with family and friends.
Review your own history: Regularly check your account's gaming and deposit history.
Protection for Minors
11hi strictly does not provide gaming services to anyone under 21 years of age. We believe every family has a responsibility to keep children and teenagers away from online gaming.
Take the following steps if there are children or teenagers at home:
Keep your 11hi account password and login details out of reach of children.
Use a PIN or biometric lock on your device to prevent unauthorized access.
Have open conversations with your children about online gaming and money management.
Regularly clear your browser history and cache, and keep your account logged out.
If there is any doubt about age verification, 11hi may request additional documents to verify your account.
Need help?
We are always by your side
Our team is ready around the clock to ensure responsible gaming. Contact us via live chat or learn more about us.
Contact Support
Live Chat
Our Bengali-trained support team is ready to serve you 24 hours a day, 7 days a week. Send any question or request about responsible gaming directly via chat.
Support available: 24/7
Email Support
You can write to us by email regarding responsible gaming, self-exclusion, or account limits.
Subject: "Responsible Gaming Support"
Frequently Asked Questions
Answers to Questions About Responsible Gaming