Frequently Asked Questions
Answers to all your questions about 11hi
From opening an account to bonuses, payments and security — find clear answers to all your questions about 11hi on this page.
11hi is a trusted online gaming platform for players in Bangladesh. Account registration, transactions via bKash and Nagad, cricket betting, slot games, bonus terms and responsible gaming — detailed questions and answers on all these topics are organized together on this page so you can quickly and easily find the information you need. If you cannot find your question here, our 24/7 live chat support is always ready to help.
Account and Registration
To open an account at 11hi you need an active mobile number and you must be at least 21 years old. Just enter your name, mobile number and a strong password in the registration form and your account will be created. The process takes only a few minutes and is completely free.
No. Each person can hold only one account at 11hi. Creating multiple accounts from the same mobile number or device may result in those accounts being closed and any deposited balance being forfeited. This rule is strictly enforced to ensure fair play.
Click the "Forgot password?" option on the login page. Enter your registered mobile number and a verification code will be sent to you. Use the code to set a new password. The process is completely secure. If you have any trouble, contact us via live chat.
11hi may verify your identity to ensure secure transactions, especially during large withdrawals. Typically, national ID information or other verifiable details are required. This is done solely to protect your account.
Yes, 11hi is fully mobile-friendly. You can easily log in from any Android or iOS device browser. There is no need to download a separate app — you can play all games and make transactions directly from the website.
Deposits and Withdrawals
Deposits from bKash are usually credited to your account instantly. Occasionally it may take a few minutes due to network issues. The minimum deposit amount is ৳300. If you experience any problem, contact live chat with your transaction ID.
Yes, at 11hi you can deposit and withdraw using Nagad, Rocket and Upay alongside bKash. The minimum deposit amount for all methods is ৳300. Use whichever mobile banking option is most convenient for you.
At 11hi, withdrawal requests are generally processed within 5 to 30 minutes. The minimum withdrawal amount is ৳500. If your account verification is complete, the process is even faster.
11hi generally does not charge a separate platform fee for deposits or withdrawals. However, your mobile banking service provider (such as bKash or Nagad) may apply their own transfer charges — please check with the relevant service for details.
If a withdrawal is rejected, a notification is usually sent explaining the reason. Common reasons include incomplete account verification, unmet wagering requirements, or an incorrect payment number. Please reapply with the correct details or get assistance via live chat.
Games and How to Play
At 11hi you can bet on BPL and all major cricket tournaments. Both pre-match and live betting options are available. Go to the cricket betting page, select a match, choose a market and enter your amount. Full details of betting rules can be found on the terms and conditions page.
11hi offers games from world-renowned providers including PG Soft, Pragmatic Play, JILI and Spribe. Popular games such as Fortune Tiger, Gates of Olympus, Fortune Gems and Aviator are available to play here. New games are added regularly.
RTP or Return to Player is the theoretical return rate of a game — it gives a statistical indication of how much a game pays out over the long term. A higher RTP means a greater chance of getting more back over time, but it is not a guarantee of winning. 11hi only offers fair and transparent games.
Go to the live casino section at 11hi. There you can play roulette, baccarat, blackjack and many more games in real time with live dealers. You can join any table as long as you have sufficient balance. A stable internet connection is needed for a good experience.
Yes, all games at 11hi are certified by trusted providers and powered by Random Number Generator (RNG) technology, which is completely unbiased and verifiable. Fair play is a core principle of our platform.
Bonuses and Promotions
When you open a new account at 11hi and make your first deposit, you will receive a 150% welcome bonus — up to a maximum of ৳5,000. That means if you deposit ৳1,000 you get an extra ৳1,500. The bonus is added to your account automatically, no separate code required.
A wagering requirement is how many times you need to bet with the bonus amount before you can withdraw it. The wagering requirement on the 11hi welcome bonus is just 10x — which is relatively low in the market. That means if you receive a ৳1,000 bonus, you can withdraw once you have completed a total of ৳10,000 in bets.
The 11hi VIP program has four tiers — Bronze, Silver, Gold and Platinum. You can move up the tiers gradually through regular play. At Bronze you can earn up to 0.2% weekly cashback, and at Platinum this rises to 0.8%. VIP members also receive special offers and priority support.
Voucher codes are available through 11hi's official channels and promotional events. Go to the voucher page, enter the code, and the bonus or free bet will be added directly to your account. Each voucher has its own expiry date and conditions — please read them carefully.
Yes, 11hi offers limited-time promotions on special occasions such as Eid, Pohela Boishakh, the IPL season and BPL. Check the promotions page regularly for updates on these offers and feel free to ask via live chat.
Security and Responsible Gaming
11hi uses the highest level of SSL encryption technology to keep all your personal and financial information secure. Your data is never shared with third parties. Our privacy policy explains in detail how information is stored and used.
You must be at least 21 years old to play at 11hi. This platform is not for minors. Accepting this condition during registration is mandatory and your age may be confirmed at the time of verification.
Yes, if you feel you need a break from playing, you can contact 11hi via live chat or email [email protected] to temporarily or permanently deactivate your account. Responsible gaming is our top priority.
11hi is committed to responsible gaming. Deposit limits, self-exclusion and temporary break options are available. If signs of addiction appear, our support team can direct you to professional assistance. Visit the responsible gaming page for more details.
The 11hi support team is available 24 hours a day, 7 days a week in Bengali via live chat. You can also write to [email protected] and receive a prompt reply. There is no phone or WhatsApp number — live chat and email are the fastest ways to get help.
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