11hi Privacy Policy

1 Introduction and Scope

11hi operates a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. The purpose of this privacy policy is to clearly inform you what types of information 11hi collects, for what purposes that information is used, and how your information is kept secure.

This policy applies to all services, websites, and applications of 11hi. It takes effect whenever you access, register on, or use any service on the 11hi platform. We may update this policy from time to time to improve our service standards and to comply with applicable laws.

2 What Information We Collect

11hi collects certain types of information to manage your account, process payments, and ensure a safe gaming environment. We collect only the information that is necessary to provide our services.

2.1 Information You Provide Directly

When you register with 11hi or use our services, we may collect the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and contact details
• Payment method information (bKash, Nagad, Rocket, or Upay account number)
• Documents required for identity verification
• Your chosen password (stored in encrypted form)

2.2 Automatically Collected Information

When you use the 11hi platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Session duration and navigation patterns
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from third-party service providers for the purposes of identity verification and fraud prevention. Such information is used solely to ensure security and compliance.

3 Purposes of Information Use

11hi uses your information for specific and lawful purposes. We never sell your information unnecessarily or for the commercial benefit of third parties.

• Account Management: To create, maintain, and manage your account.
• Payment Processing: To securely complete deposit and withdrawal transactions.
• Identity Verification: To confirm the age and identity of users, particularly to enforce the 21+ age requirement.
• Fraud Prevention: To prevent fraudulent activity and money laundering.
• Customer Support: To resolve your issues and provide 24/7 support.
• Service Improvement: To improve platform quality and user experience.
• Legal Compliance: To ensure compliance with applicable laws and regulations.
• Responsible Gaming: To identify problematic gaming behaviour and provide necessary assistance.

4 Cookies and Tracking Technologies

The 11hi website uses cookies and similar technologies to improve your browsing experience and ensure platform performance. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. Without them the platform does not function properly.
• Functional Cookies: Help remember your preferences such as language and display settings.
• Analytical Cookies: Collect anonymised data to understand how the platform is used.

You can control cookies through your browser settings. However, please note that disabling certain essential cookies may limit the functionality of the platform.

5 Information Sharing and Disclosure

11hi never sells your personal information to third parties. However, sharing information may be necessary in certain circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, identity verification, and technical services. These partners are provided only the information necessary to perform their specific services.

5.2 Legal Obligations

We may be required to disclose information under applicable law, court order, or a valid request from a government authority. Such disclosure is always limited to the minimum information necessary.

5.3 Fraud and Security

Information may be shared with relevant authorities where necessary to prevent fraudulent activity, ensure cybersecurity, and protect the integrity of the platform.

5.4 Business Changes

In the event of a merger, acquisition, or other business change, your information may be transferred. In such cases we will notify you in advance and this privacy policy will remain in effect.

6 Data Security Measures

11hi uses industry-standard security technologies and practices to keep your information secure. Our security framework consists of the following components:

• SSL/TLS Encryption: All communication between you and our servers is conducted through encrypted channels.
• Data Encryption: Stored sensitive information is protected by advanced encryption algorithms.
• Access Controls: Strict access policies ensure that only authorised personnel can access your information.
• Regular Security Assessments: Regular security audits are conducted to identify and address platform vulnerabilities.
• Firewall and Monitoring: 24/7 system monitoring is conducted to detect suspicious activity.
• Two-Factor Authentication: Two-factor authentication is available to enhance account security.

Although we take the highest security measures, transmitting information over the internet is not entirely risk-free. We ask that you use a strong password and not share your login details with anyone.

7 Data Retention Period

11hi retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected or as required to meet legal obligations.

• Active Account Data: Complete information is retained for as long as the account remains active.
• Closed Account Data: Certain information may be retained for a defined period after account closure to meet legal and regulatory requirements.
• Transaction Records: Records of financial transactions are retained for the required period.
• Security Logs: Logs are retained for a defined period to assist with cybersecurity investigations.

Once the defined retention period has passed, your information will be securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information and 11hi respects these rights:

8.1 Right of Access

You may contact us at any time to find out what information we hold about you. We will provide a copy within a reasonable time.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, please let us know. We will correct it as soon as possible.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications at any time and we will honour that request.

8.5 Right to Data Portability

Where applicable, you may request your information in a structured, machine-readable format.

9 Privacy of Minors

11hi strictly prohibits participation by anyone under the age of 21. We do not knowingly collect any information from minors.

We implement age verification measures during the registration process. If we become aware that information belonging to a minor is present in our systems, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

10 International Data Transfers

11hi uses global technology infrastructure, which means your information may be processed or stored on servers outside Bangladesh. In such cases we ensure that appropriate data protection measures are maintained.

For any international data transfer we ensure appropriate protective agreements and technical security measures so that your information remains protected in accordance with the terms of this privacy policy.

11 Policy Changes

We may update this privacy policy in line with changes to our services, technology, or legal requirements. For significant changes we will notify you by email or through a notice on the platform.

Each version of the policy will include a "Last Updated" date. Continued use of the platform after changes are made will be considered as your agreement to the updated policy. We encourage you to review this policy regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our customer support team is available 24/7 to assist you.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Website: 11hi.cam

We take your complaints seriously and aim to respond within a reasonable time. 11hi is always committed to protecting your privacy.